FAQs

• I forgot my user id and/or password. How do I retrieve it?  

  I forgot my user id and/or password. How do I retrieve it?

  If you've forgotten your user id or password, go to the login page for My Account. In the My Account login box (on the left) select the "Forgot User Id" or "Forgot Password" link. You'll be asked to enter information to validate you are the account holder.

  Once your identity has been verified, an email will be sent to your email address with your requested information.

• How long does it take for a “Forgotten Username” email to be received?  

  How long does it take for a “Forgotten Username” email to be received?

  Emails are sent instantly; if you have not received the email with your Username yet, check your spam folder.

• How do I setup recurring payments?  

  How do I setup recurring payments?

  To setup recurring payments, please perform the following steps:

  1. Please sign-in to My Account and click "Pay"
  2. Select "Payments" from the top menu bar
  3. Scroll and select "View Recurring Payments"
  4. Click "Add Recurring Payments"
  5. Complete the online form to set up your recurring

• What should I do if I have not received my e-bill notification?  

  What should I do if I have not received my e-bill notification?

  If you are not receiving your email notification that your bill is ready, please check your spam/junk folder to ensure your email client is not blocking our email notification.  Also, check that your bill preference setting is set for e-bill, not paper bill.

• How do I update my online payment information?  

  How do I update my online payment information?

  To update your payment information, please perform the following steps:

  1. Please sign-in to My Account and click on the “Billing Tab"
  2. Select "Payments" from the top menu bar
  3. Scroll and select "View Payment Accounts"
  4. Delete your method of payment (Bank/Credit Card)
  5. Add your new credit card and/or bank account information

  Please note: Any recurring payment profiles must also be updated to reflect the changes.