I forgot my user id and/or password. How do I retrieve it?
If you've forgotten your user id or password, go to the login page for My Account. In the My Account login box (on the left) select the "Forgot User Id" or "Forgot Password" link. You'll be asked to enter information to validate you are the account holder.
Once your identity has been verified, an email will be sent to your email address with your requested information.
What should I do if I have not received my e-bill notification?
If you are not receiving your email notification that your bill is ready, please check your spam/junk folder to ensure your email client is not blocking our email notification. Also, check that your bill preference setting is set for e-bill, not paper bill.