What should I do if I have not received my e-bill notification?
If you are not receiving your email notification that your bill is ready, please check your spam/junk folder to ensure your email client is not blocking our email notification. Also, check that your bill preference setting is set for e-bill, not paper bill.
To change your My Account password log in to My Account and click on the "Profile" tab. Select the Change password option, enter your new password and click the update button.
Please note: Your new password must be at least six characters and use a mix of letters, numbers and characters. Passwords are case sensitive.
I forgot my user id and/or password. How do I retrieve it?
If you've forgotten your user id or password, go to the login page for My Account. In the My Account login box (on the left) select the "Forgot User Id" or "Forgot Password" link. You'll be asked to enter information to validate you are the account holder.
Once your identity has been verified, an email will be sent to your email address with your requested information.
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