FAQs

• What should I do if I have not received my e-bill notification?  

  What should I do if I have not received my e-bill notification?

  If you are not receiving your email notification that your bill is ready, please check your spam/junk folder to ensure your email client is not blocking our email notification.  Also, check that your bill preference setting is set for e-bill, not paper bill.

• How long does it take for a reset Password email to be received?  

  How long does it take for a reset Password email to be received?

  Reset password emails are sent instantly, if you have not received the reset password email yet, check your spam folder.

• How do I update my online payment information?  

  How do I update my online payment information?

  To update your payment information, please perform the following steps:

  1. Please sign-in to My Account and click on the “Billing Tab"
  2. Select "Payments" from the top menu bar
  3. Scroll and select "View Payment Accounts"
  4. Delete your method of payment (Bank/Credit Card)
  5. Add your new credit card and/or bank account information

  Please note: Any recurring payment profiles must also be updated to reflect the changes.

• How do I change my password for My Account?  

  How do I change my password for My Account?

  To change your My Account password log in to My Account and click on the "Profile" tab. Select the Change password option, enter your new password and click the update button.
  
  Please note: Your new password must be at least six characters and use a mix of letters, numbers and characters. Passwords are case sensitive.

• I forgot my user id and/or password. How do I retrieve it?  

  I forgot my user id and/or password. How do I retrieve it?

  If you've forgotten your user id or password, go to the login page for My Account. In the My Account login box (on the left) select the "Forgot User Id" or "Forgot Password" link. You'll be asked to enter information to validate you are the account holder.

  Once your identity has been verified, an email will be sent to your email address with your requested information.