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SCG INTERACTIVE VOICE RESPONSE SYSTEM GETS A MAKEOVER

EL SYSTEMA INTERACTIVO DE VOZ HA SIDO RENOVADO

Introducing our new, improved Interactive Voice Response (IVR) telephone communication system!

We have added more functionality and flexibility to our IVR.  Dial in and the IVR will allow SCG customers to interact with our customer service system round the clock.

The IVR provides customers with instant access to up-to-date account information without the need to speak to a representative.  Customers may get billing and account information, sign up for E-bill, request duplicate bills, learn about energy assistance programs, make payment arrangements, enroll in the budget payment plan, get information on service orders, find no-fee bill payment sites and more!

If there is a need to speak with a customer representative, that option is available during normal business hours.

 
Phone Numbers and Addresses
   

Customer Service / Billing:

1-800-659-8299

Emergency:

1-800-513-8898
   


   
Operations Center  
60 Marsh Hill Road
Orange, CT 06477
Toll Free: 1 (866) 268-2887
Fax: 1 (203) 795-7923
   
Customer Relations Center  Mail a Payment  
 

(This address is for payments only)

Toll Free: 1 (800) 659-8299
Fax: 1 (203) 795-7710
Southern Connecticut Gas
P.O. Box 9112
Chelsea, MA  02150-9112
   
   
Group Phone E-mail
Customer Relations: 800-659-8299  
Sales 855-926-4427 Click Here

Write to SCG

If this inquiry requires immediate attention -

please call us at 1-800-659-8299. 

E-mails will receive a response within five (5) business days from receipt of message.

Required fields are marked with an asterik (*). 

Please provide the following required information:
   
First Name: *
Last Name: *
Service Address: *
Town: *
Phone:
SCG Account Number: (Provide if Applicable)
Your e-mail address: *Please ensure that a valid e-mail address is used!
Same e-mail address: *Please enter again for verification!
   

Specify the primary nature of your correspondence:  *

   
Additional topics:
  Service Convert To NaturalGas
  Billing Payments
  Name/AddressChange Budget
  E-Billing Meter Reading
  Public Affairs Conservation
  Other  
   

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