Medical protection is available to residential customers or family members within the household with a serious or life-threatening medical condition.
A medical protection designation protects a residential utility customer from shut off from November 1 through May 1 (serious illness designation) or year-round (life-threatening designation) if the residential customer or someone in their household has a medical condition that requires continuation of utility service.
Please see our fact sheet for how to apply for a medical protection designation.
Your physician/APRN/PA can use the Medical Web Portal to complete the certification form. The medical portal allows medical professionals and authorized agencies to protect eligible utility customers from possible disconnection for non-payment of utility service. By using the medical portal, the medical professionals and authorized agencies are certifying that their patient has a medical condition and must be afforded protections from termination of service for non-payment under the applicable state laws and regulations.
Medical protection does not release you from your obligation to pay the balance due or future charges on your account, however there may be other programs available if you are having difficulty paying your bill.
We are here to help. If you have questions or need assistance, please contact us.