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customer care

We like to keep our customers in the know. The inserts you receive with your monthly statement provide important information on various topics relating to natural gas. The Source newsletter and other bill inserts discuss areas of interest to SCG customers. Take a few moments to read this month's literature.


March 2017

The Source (March 2017)

► What's Ours & What's Yours
► My Account
► Fire Safety

February 2017

The Source
► Good Neighbors
► Winter Safety
► We're Here for You

January 2017

January Source

► 2016 Annual Report to Customers

December 2016

The Source

►Donations Improving Communities and Nonprofit Organziations
► Ribbon Cutting in Guilford
►2017 Holiday Schedule

November 2016

November Source


► Energy Saving Suggestions
► Natural Gas Safety Info:Recognize a gas leak
► Winter Protection Reminder

October 2016

The Source

► Energy Awareness
► Part of Community
► Safety: Carbon Monoxid

September 2016

The Source

► Budget Billing
► Matching Payment Plan
► Safety: Hot Water Tanks
► Hang Up The Phone On Scams

August 2016

The Source

► SCG customers have certain rights and responsibilities. This pamphlet explains how these apply to you.

July 2016

The Source

► Grilling by the numbers

► SCG logo is getting a face lift

► By the numbers

June 2016

The Source

Simplify. Save. Sign Up with MyAccount

National Safety Month. Respect the Zone.

May 2016

The Source

► Facts on gas system
► Tools of the trade
► Who let the dogs out

April 2016

April Source

Keeping You Safe
Don't Dig into Trouble
Service Plans Are Available. Do you have one?

March 2016

March Source

► What's Ours. What's Yours.

► Did you notice the credit

February 2016

The Source

Protect Your Family Against Carbon Monoxide Poisoning

Supporting Our Communities

We Are Now Part of AVANGRID



January 2016

Annual Report to Customers
  • Annual Report to Customers: Highlights from 2015

December 2015

The Source
  • Making a difference in the community
  • 2016 holiday closings

November 2015

The Source
  • Save money now
  • Budget billing

October 2015

The Source
  • Prepare for Heating Season
  • Budget Billing

Sept. 2015

The Source
  • Giving back to the community
  • Zero percent financing offer

August 2015

Customer Rights
  • Customer Rights

July 2015

The Source
  • Gas Grill Safety
  • Natural Gas Safety

June 2015

The Source
  • Online Billing
  • Natural Gas Safety
  • Be Careful with Canines

May 2015

Sweepstakes rules and regulations
  • Rules and regulations
  • How to enter

May 2015

The Source
  • Pipeline safety
  • Winter moratorium ends
  • Rate changes


April 2015

The Source
  • Call Before You Dig
  • Save Money Now
  • Customer Service


March 2015

The Source
  • UIL Family Growing
  • Easy Ways to Save
  • Check CO Detectors
  • Customer Care

February 2015

The Source
  • Natural Gas - There When You Need It
  • Winter Reminder - Check Your Natural Gas Equipment
  • Energy Assistance Applications
  • Safety Tips


January 2015

Annual Report to Customers
  • UIL Annual Report to Customers: Highlights from 2014

December 2014

The Source
  • The Joy of Giving: SCG Employees Open Their Hearts
  • 2015 Holiday Notifications
  • Essex: Welcome to the Family
  • Winter Safety Tip: Keep Vents and Meters Clear

November 2014

The Source
  • Help Solve Bill Payment Stress
  • Salute Our Veterans
  • Cleaning and Greening the Connecticut River
  • Winter Protection Reminder

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