Help with Bill
We strive to provide you with reliable and essential energy delivery.
Our work doesn’t stop there—we also have many services designed to meet the variety of needs you or your family members may have.
We're here to help
Understanding your energy use can help put you in control of your monthly bills. With natural gas costs expected to increase in the coming months, you can prepare by using these tips to reduce your energy use while maintaining your comfort. Budget Billing can also help balance seasonal energy costs over the year.
For families that qualify, SCG will match every dollar paid by you or on your behalf (up to a zero balance) if you successfully complete the plan. So, you pay a portion, energy assistance pays a portion and we pay a portion. Bottom line: you may have to pay for only about one-third of your gas heating expense if you qualify. Eligibility is based on income and assets. Call us at 800.659.8299 or InfoLine at 2-1-1 to learn more.
The Connecticut Energy Assistance Program (CEAP) will help pay winter heating bills for low income qualified households. Applications are taken at your local Community Action Agency. Call InfoLine at 2-1-1 to find your local application site.
Operation Fuel provides assistance for families who earn a little more than the energy assistance Guidelines allow. Call InfoLine at 2-1-1 for information about this program.
Flexible Payment Arrangements
We will work with you if you are having trouble paying your gas bill. We offer flexible payment arrangements for all customers needing assistance. These arrangements can be spread out up to out up to 18 months for residential customers and 6 months for non-residential customers. Current payment arrangements may be renegotiated due to a change in financial circumstances Per Conn. Agencies Reg. § 16-3-100(b)(3)(A). These arrangements may be discussed confidentially by calling our Customer Care Center at 800.659.8299.
For additional information on the programs listed above click on the available brochures:
Folletos en español
Disputing a Payment Arrangement
If you are unable to reach a satisfactory Payment Arrangement with our customer representative, you may ask to speak with a company Review Officer. If you disagree with a Review Officer’s decision concerning a Payment Arrangement, you may appeal within five days to the Connecticut Public Utilities Regulatory Authority (PURA). If you disagree with PURA’s decision, you may request a hearing before PURA. During your appeal, your service will not be shut off, as long as you continue to pay your current and undisputed bill amounts during this period.
Disputar Un Arreglo De Pago
Si no logra llegar a un Arreglo de Pago satisfactorio con nuestro representante de atención al cliente, puede pedir hablar con un oficial de revisión. Si no está de acuerdo con la decisión del oficial de revisión sobre el Acuerdo de Pago, puede apelar dentro de los cinco días al Ente Regulatorio de Servicios Públicos (Public Utilities Regulatory Authority, PURA) de Connecticut. Si no está de acuerdo con la decisión de PURA, puede solicitar una audiencia ante PURA. Durante la apelación, su servicio no se interrumpirá, siempre y cuando usted siga pagando los montos actuales de su factura que no estén en disputa durante este plazo.
Energy Efficiency Programs and Rebates
SCG offers a variety of energy efficiency programs and rebates to help you manage your energy costs. Start with Energy Analyzer and get targeted energy efficiency information, advice and support to help you achieve savings.
Read your customer rights if your gas service is subject to termination. Download a PDF in English and Spanish.