FAQs

• What warranty on repairs does the company provide?  

  What warranty on repairs does the company provide?

  The company provides warranty on Parts and labor associated with service performed by our Technicians guaranteed for 30 days. Replacement of defective parts is covered by the manufacturer’s warranty.

• Does the company offer service plans?  

  Does the company offer service plans?

  Service Plans for repairs to most gas appliances are available. In the absence of an active service plan, repairs are available at our hourly rates. SCG will respond immediately to reports of gas odors or possible leaks at no charge.

  Need repairs? Call 800.659.8299

• Does the company provide heating and cooling maintenance service?  

  Does the company provide heating and cooling maintenance service?

  The company does not provide service for the following:

  Heating

  • Maintenance of heating distribution systems, including balancing of systems and any service normally considered plumbing, electrical or sheet metal work.
  • Service on rooftop equipment.

  Cooling

  • Maintenance of cooling distribution systems and air handling equipment, including chilled water coils, water tower and treatment of water tower, any service considered plumbing or sheet metal work. Any service not pertaining to the actual fuel burning controls on units with more than 10-ton capacity.
  • Service on special controls not supplied as standard equipment by the manufacturer of the unit.
  • Service on rooftop equipment.

  Appliances

  • Adjusting or repairing stoves, clothes dryers or commercial cooking equipment.

• What repairs services can the company provide?  

  What repairs services can the company provide?

  The company employs highly qualified service representatives who are licensed to meet all of your gas appliance repair needs.  We maintain 24-hour emergency staffing, seven days a week.

  Appointments for non-emergency appliance repair are available to suit your schedule. We offer two-hour window appointments and limited after hour and Saturday scheduling. Our service vans are equipped with an inventory of commonly needed parts at competitive pricing.

  Need repairs? Call 800.659.8299

• How do I start or stop gas service with SCG?  

  How do I start or stop gas service with SCG?

  At SCG, we want to make the process of starting or stopping service simple and convenient for our customers.

  Please Call SCG's Customer Relations Center at 800.659.8299 and someone will assist you Monday through Friday, 7:30 am to 6:30 pm.

  Terms and Conditions

  The following terms and conditions apply to all gas Rates. A copy of SCG's Rules and Regulations are on file with the Public Utilities Regulatory Authority.

  A written application for meter installation and supply of gas will be required from each customer for each meter installed. SCG may reject an application of a former customer who is indebted to SCG.

  • Any customer starting the use of natural gas without sufficient notification to enable SCG to read the meter will be held responsible for any amount due for gas supplied from the time of the last reading of meter.
  • Only authorized representatives of SCG or its agents have the right to turn on, turn off, connect or disconnect a meter or service pipe; or repair maintain or disconnect other property owned by the company.
  • Gas service is sold upon the express condition that it shall be supplied exclusively by SCG and that the customer shall not directly or indirectly sell, sublet, assign or otherwise dispose of the gas or any part thereof without the written consent of SCG.

  Any applicant for service and any customer to whom service is being supplied may be required to deposit a sum equal to the estimated charges for gas. Residential customers may be required to pay an amount equal to 3/12th's of a year's estimated billing; commercial customers may be required to pay an amount equal to the estimated maximum bill for 90 days. Deposits shall be returned (1) where satisfactory credit has been established, or (2) upon termination of service, less any amount then due, together with accrued interest. Simple interest at the deposit index rate established annually in accordance with Public Act 93-242, will be allowed on all deposits from date of deposit.