COVID-19 and Our Response

We are prepared and will continue to provide safe and reliable service

Your safety and the safety of our communities is our priority. As the situation surrounding the coronavirus continues to evolve, we are taking extra measures to ensure the ongoing safety of our customers and employees. And, we are implementing plans to maintain safe, reliable service to you.

 

Latest Update

AVANGRID announced it is donating a total of 31,000 protective masks to hospitals and other institutions facing critical shortages of protective gear during the coronavirus pandemic. This includes 6,900 in Connecticut.

Learn more here

If you are experiencing a natural gas emergency, or if you smell a natural gas odor, get up, get out and get away! Then immediately call us at 800.513.8898 or 911 from a safe location.

 

     Maintaining Safe and Reliable Service for You

  • Our Comprehensive Emergency Response Plan has been activated - We are committed to maintaining your service. 
  • Service connections – We have implemented additional safety practices for our crews and will continue to turn on or off your service if you need to move.

     Online Account Management Tools

We strongly encourage you to use our digital tools:

     Help With Bills

  • We have suspended late payment charges
  • We have suspended all disconnections for non-payment
  • We have suspended re-connection fees
  • We have suspended requests for security deposits
  • Please call us if you would like to discuss your account and manage your payments
  • You may qualify for assistance. Please visit our Help With Bill page or call to learn more 

     Service Adjustments

  • Service visits: We have suspended all non-essential work that would require entry into customer homes. 
  • Pay in Person: We encourage you to pay online. If you must pay in person, please confirm whether locations are open before traveling
  • Scam Alert: We have recently received reports of scammers attempting to take advantage of the current public health crisis. We urge customers to be on the alert.
  • Energy Efficiency Programs: We have temporarily paused all energy efficiency programs requiring a visit to your home or business

Learn more about how to protect yourself from scams.

Report coronavirus fraud and get more info at www.justice.gov/coronavirus.