FAQs

• How do I start or stop gas service with SCG?  

  How do I start or stop gas service with SCG?

  At SCG, we want to make the process of starting or stopping service simple and convenient for our customers.

  Please Call SCG's Customer Relations Center at 800.659.8299 and someone will assist you Monday through Friday, 7:30 am to 6:30 pm.

  Terms and Conditions

  The following terms and conditions apply to all gas Rates. A copy of SCG's Rules and Regulations are on file with the Public Utilities Regulatory Authority.

  A written application for meter installation and supply of gas will be required from each customer for each meter installed. SCG may reject an application of a former customer who is indebted to SCG.

  • Any customer starting the use of natural gas without sufficient notification to enable SCG to read the meter will be held responsible for any amount due for gas supplied from the time of the last reading of meter.
  • Only authorized representatives of SCG or its agents have the right to turn on, turn off, connect or disconnect a meter or service pipe; or repair maintain or disconnect other property owned by the company.
  • Gas service is sold upon the express condition that it shall be supplied exclusively by SCG and that the customer shall not directly or indirectly sell, sublet, assign or otherwise dispose of the gas or any part thereof without the written consent of SCG.

  Any applicant for service and any customer to whom service is being supplied may be required to deposit a sum equal to the estimated charges for gas. Residential customers may be required to pay an amount equal to 3/12th's of a year's estimated billing; commercial customers may be required to pay an amount equal to the estimated maximum bill for 90 days. Deposits shall be returned (1) where satisfactory credit has been established, or (2) upon termination of service, less any amount then due, together with accrued interest. Simple interest at the deposit index rate established annually in accordance with Public Act 93-242, will be allowed on all deposits from date of deposit.

• What should I do if I suspect a gas leak?  

  What should I do if I suspect a gas leak?

  Use your senses to detect gas leaks.  A natural gas leak is usually recognized by smell, sight, or sound. Remember, if you smell natural gas, get up, get out and call us immediately from a neighbor's phone.

  • Smell
    Natural gas is colorless and odorless. For your safety, a distinctive, pungent odor, similar to rotten eggs, is added so that you'll recognize it quickly. Not all transmission lines are odorized.
  • Sight
    You may see a white cloud, mist, fog, bubbles in standing water or blowing dust. You may also see vegetation that appears to be dead or dying for no apparent reason.
  • Sound
    You may hear an unusual noise like roaring, hissing, or whistling.
    If you suspect a gas leak get up, go outside and call MNG from a neighbor's phone toll free at 800.513.8898 or call 911 for your local fire department.  SCG will respond quickly to ensure that you and your family are safe.
  • Do not operate electrical switches or appliances. These items may produce a spark that might ignite the gas and cause an explosion.
  • Do not use a telephone.
  • Do not light a match or smoke and extinguish any open flames.
  • Do not assume someone else will report the condition.
  • Do not open windows and doors to ventilate the area.
  • Provide SCG with the exact location, including cross streets.

  Let us know if sewer construction or digging activities are going on in the area.

• I forgot my user id and/or password. How do I retrieve it?  

  I forgot my user id and/or password. How do I retrieve it?

  If you've forgotten your user id or password, go to the login page for My Account. In the My Account login box (on the left) select the "Forgot User Id" or "Forgot Password" link. You'll be asked to enter information to validate you are the account holder.

  Once your identity has been verified, an email will be sent to your email address with your requested information.

• Who do I contact if I need to dig on my property?  

  Who do I contact if I need to dig on my property?

  Before digging on your property, please contact "Call Before You Dig" (CBYD) at 800.922.4455, or visit CBYD.com for more information.