Expiration Date: All plans expire at midnight on April 30 of each year. Plans will
automatically renew each year thereafter unless you provide us notice; otherwise your
account will be billed accordingly.
Sale of Home: Service plans are placed on the equipment located within the home. If you pay for a service plan(s) in one payment and sell your home during the term of the service plan(s), the new owner will assume the benefit of your plan(s).
If you pay monthly for service plan(s), the plan(s) will terminate when you move.
Delinquent Accounts: The Southern Connecticut Gas Company (SCG) reserves the right to deny service under any plan(s) if your account is 90 days past due.
SCG reserves the right to request full payment before coverage becomes effective
or to cancel coverage if plan(s) fees or your natural gas account is/are more than
one-hundred eighty (180) days delinquent.
Limitation on Repairs: The decision to repair or replace defective parts and the
selection of replacement parts shall be made by exclusively SCG. SCG is not
responsible for obtaining obsolete or unavailable parts. If a part(s) is not available
or it is necessary to alter your equipment or piping to replace a part, the material
and labor costs for alterations will be billed to your account at SCG's prevailing
repair rates. The cost of the repairs, as determined by SCG, will not exceed the
depreciated value of the equipment. If you choose to replace your equipment rather
than approve a repair, SCG will refund to you all contract payments made by you to
SCG for coverage of your equipment for the previous 12 months.
Limited Liability/Assignment: SCG will use its best effort to provide prompt
service; however, weather conditions and workload may affect response time. In no
event will SCG be liable for direct or indirect consequential or incidental damages to
you or anyone else because of delay, failure to service, unavailability of parts or
labor, or conditions beyond SCG control. SCG may, at its discretion, use qualified
contractors to perform any duty under the terms of any plan(s). The decision to use
contractors shall be made solely by SCG.
Qualified Equipment: Equipment covered by all service plans(s) must be listed and
approved by the American Gas Association Underwriters Laboratory or other nationally
recognized testing laboratory, rated under 399,000 BTUs, installed according to local
and Connecticut state codes, and in good operating condition on the date the plan(s)
become effective. SCG reserves the right to inspect any parts or equipment for
compliance with the conditions set forth herein prior to issuing a service plan(s).
Refunds: Service plans are available for an annual fee. Monthly billing is available
for customer convenience. You may cancel any plan and receive a refund for fees
paid since the activation or renewal date if you provide us notice within 60 days of
the plan's activation or renewal date. If you cancel your plan(s) 60 or more days after
the plan's activation or renewal date, you will be charged the balance of the full amount
of the plan's annual fee on your next bill. If you choose to cancel your plan, and any
service has been performed under the plan, such service will be charged back to
your account on a labor and material basis in accordance with SCG's effective charge
Not Covered: SCG is not responsible for any material, parts or labor required as a
improper work by others
acts of God, lightning, power or water supply outages, flooding or conditions beyond
SCG's control. SCG is not responsible for: cleaning of heating exchangers on and
replacement of any variable rate components for instantaneous hot water heaters,
condensing furnaces and condensing boilers
replacement parts and associated
labor not listed in this pamphlet
normal preventative maintenance such as cleaning
or replacement of any type of air filters or humidifiers, replacement or draining of
expansion tanks, blowdown and cleaning of steam systems and sight glasses, water
leaks, bleeding radiators or purging air from pipes, and any preventative maintenance
as required by the manufacturer, other than provided by the Select Comfort Plan
installations or relocation of any equipment
space heaters, window heaters, unit
equipment or piping located on roofs or underground
finish defects, rusting or component failure resulting from corrosion on any piece of equipment.