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  • SCG An AVANGRID Company
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        If you suspect a gas leak or emergency get outside and call 1.800.513.8898 – available 24/7.
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    • FAQ

    Frequently Asked Questions

    How do I start or stop gas service with SCG?

      At SCG, we want to make the process of starting or stopping service simple and convenient for our customers.

      Please Call SCG's Customer Relations Center at 800.659.8299 and someone will assist you Monday through Friday, 7:30 a.m. to 6:30 p.m.

      Terms and Conditions

      The following terms and conditions apply to all gas Rates. A copy of SCG's Rules and Regulations are on file with the Public Utilities Regulatory Authority.

      A written application for meter installation and supply of gas will be required from each customer for each meter installed. SCG may reject an application of a former customer who is indebted to SCG.

      • Any customer starting the use of natural gas without sufficient notification to enable SCG to read the meter will be held responsible for any amount due for gas supplied from the time of the last reading of meter.
      • Only authorized representatives of SCG or its agents have the right to turn on, turn off, connect or disconnect a meter or service pipe; or repair maintain or disconnect other property owned by the company.
      • Gas service is sold upon the express condition that it shall be supplied exclusively by SCG and that the customer shall not directly or indirectly sell, sublet, assign or otherwise dispose of the gas or any part thereof without the written consent of SCG.

      Any applicant for service and any customer to whom service is being supplied may be required to deposit a sum equal to the estimated charges for gas. Residential customers may be required to pay an amount equal to 3/12th's of a year's estimated billing; commercial customers may be required to pay an amount equal to the estimated maximum bill for 90 days. Deposits shall be returned (1) where satisfactory credit has been established, or (2) upon termination of service, less any amount then due, together with accrued interest. Simple interest at the deposit index rate established annually in accordance with Public Act 93-242, will be allowed on all deposits from date of deposit.

    How do I enroll in My Account?

      Enrolling in My Account allows you to pay your utility bill at no charge using a checking/savings account or credit card. To enroll in My Account, you will need the following information from your bill:

      • Account Number
      • Customer Name Key
        (When entering your Customer Name Key, enter the information in capital letters, exactly as it appears on your bill.  When entering your account number, do not include dashes or spaces)
      • Mailing Address (where the bill is mailed to)

      Once enrolled, you can add additional accounts to your profile and add banking and/or credit card information. If you choose to pay your bill online, you will stop receiving bills in the mail.  Instead, you will receive an email notifying you when your bill is ready.  You can still view and print your current and past bills from My Account.

    How do I see my bill online?

      To view your bill in My Account, please upgrade to the latest browser version supported by your operating system and adjust your browser settings to allow third-party cookies. Safari users will need to un-check “Block cross-site tracking”.

      For the fastest way to view and pay your bill, download our mobile app in the App Store or Google Play Store. The links to the app stores are at the bottom of all pages.

      When you click a button on our website to "View Bill", a document in Portable Document Format (PDF) is added to your downloads folder of your computer or device. For instructions on how to manage downloads in your browser, it is best to use the help feature. Here are some links that may also be helpful for the most popular browsers: 

      • Google Chrome https://support.google.com/chrome/answer/95759?hl=en
      • Firefox: https://support.mozilla.org/en-US/kb/where-find-and-manage-downloaded-files-firefox
      • Apple Safari Browser (all devices) https://support.apple.com/en-us/HT205751

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